Terms of service

REVISED TERMS OF SERVICE

Lightning Problem Solving

Last updated: January 2, 2026

OVERVIEW

Welcome to Lightning Problem Solving (“LPS,” “we,” “us,” or “our”). Lightning Problem Solving provides professional manufacturing, engineering, and operational problem-solving services, including on-site consulting, remote services, and related digital materials (the “Services”).

Our website is hosted on Shopify, which provides the online platform that enables us to present information about our Services and accept payments. All Services are provided directly by Lightning Problem Solving.

These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy and Refund & Cancellation Policy), govern your access to and use of the Services.

By accessing, browsing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

SECTION 1 – ELIGIBILITY & ACCESS

You represent that you are at least the age of majority in your jurisdiction and have the authority to enter into this agreement on behalf of yourself or your organization.

You may be required to provide contact, billing, or payment information to request or purchase Services. You represent that all information provided is accurate, current, and complete, and that you are authorized to provide it.

You are responsible for maintaining the confidentiality of any account credentials and for all activity conducted through your account.

SECTION 2 – NATURE OF SERVICES

Lightning Problem Solving provides professional consulting services, not physical goods.

Services may include:

  • On-site consulting at client manufacturing facilities

  • Remote or virtual sessions

  • Engineering analysis, troubleshooting, and advisory services

  • Digital deliverables and reports

Descriptions of Services are provided for informational purposes and may be updated at any time. Engagement details, scope, timing, and deliverables may be further defined through written agreements, proposals, or statements of work.

SECTION 3 – ORDERS, BOOKINGS & ENGAGEMENTS

Placing an order or booking a Service constitutes a request for professional services. Lightning Problem Solving reserves the right to accept or decline any request at its discretion.

An engagement is not confirmed until payment is received and acceptance is communicated.

Cancellations, rescheduling, and refunds are governed exclusively by our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

All Services are provided for business and commercial purposes, not personal or household use.

SECTION 4 – FEES, PRICING & PAYMENTS

Prices for Services are subject to change without notice and are confirmed at the time of booking or agreement.

Unless otherwise stated:

  • Fees do not include applicable taxes

  • Travel, lodging, and third-party expenses may be billed separately

  • Deposits may be required for on-site work

You represent that you are authorized to use the payment method provided and agree to pay all charges incurred.

SECTION 5 – ON-SITE SERVICES & CLIENT FACILITIES

When Services are performed on-site at client facilities:

  • You are responsible for providing safe access to equipment, personnel, and relevant information

  • Services are performed based on observed conditions at the time of engagement

  • Outcomes depend on existing processes, equipment, operating conditions, and implementation by the client

Lightning Problem Solving provides professional judgment and recommendations, not guarantees of specific results.

SECTION 6 – INTELLECTUAL PROPERTY

All website content, methodologies, materials, reports, tools, trademarks, and branding are the intellectual property of Lightning Problem Solving unless otherwise stated.

You may not reproduce, distribute, or reuse any materials without prior written consent, except for internal business use related to Services you have purchased.

No ownership or license is transferred except as expressly agreed in writing.

SECTION 7 – OPTIONAL & THIRD-PARTY TOOLS

We may provide access to third-party tools or services. These are provided “as is” and without warranties. We are not responsible for third-party tools, platforms, or services.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of third-party sites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Lightning Problem Solving is powered by Shopify. However, all Services are provided directly by Lightning Problem Solving. Shopify is not responsible for any aspect of Services provided by us.

SECTION 10 – PRIVACY

Use of the Services is subject to our Privacy Policy, which explains how personal information is collected and used.

SECTION 11 – FEEDBACK

Any feedback you provide may be used by Lightning Problem Solving without restriction or compensation. You represent that you have the right to submit such feedback.

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions related to Services, pricing, or descriptions at any time.

SECTION 13 – PROHIBITED USES

You agree not to misuse the Services, interfere with operations, violate laws, infringe intellectual property, or engage in abusive or harmful conduct.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time. Obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services are provided “as is” and “as available.”
Lightning Problem Solving makes no warranties regarding specific outcomes, production results, financial performance, or operational improvements.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lightning Problem Solving shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, production losses, or business interruption.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Lightning Problem Solving from claims arising from your misuse of the Services, violation of these Terms, or actions taken based on our recommendations.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lightning Problem Solving regarding the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without written consent. We may assign without restriction.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the State of Texas, United States.

SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

SECTION 23 – CONTACT INFORMATION

Lightning Problem Solving
Email: tom@lightningproblemsolving.com
Address: 3327 Brent Rd, Longview, TX 75604, United States