Privacy policy

Privacy Policy

Last updated: January 2, 2026

Lightning Problem Solving (“LPS,” “we,” “us,” or “our”) operates this website and provides professional manufacturing and engineering problem-solving services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request services, or otherwise interact with us.

Our website is hosted on Shopify, which provides the underlying platform that enables us to deliver the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymized or de-identified.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information
Name, company name, job title, phone number, email address, mailing or billing address.
Service & Transaction Information
Details related to consultation requests, service inquiries, engagements, invoices, and payment confirmations.
Communications
Information you provide when you contact us by email, phone, forms, or other means.
Device & Technical Information
IP address, browser type, device information, and other technical identifiers.
Website Usage Information
Information about how you navigate and interact with our website, including pages viewed and time spent on the site.

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you contact us, request a consultation, or engage our services
Automatically through cookies and similar technologies when you visit our website
From service providers, including Shopify and related technology partners, who help us operate and improve our Services

How We Use Personal Information

We use personal information for legitimate business purposes, including to:

Provide and manage services
Respond to inquiries, schedule consultations, deliver services, process payments, and manage client relationships.
Communicate with you
Respond to requests, provide service-related updates, and maintain professional communications.
Improve our website and services
Understand how visitors use our site and improve functionality, performance, and content.
Marketing (limited and professional)
Send relevant business communications related to our services. We do not engage in high-volume consumer marketing.
Security and fraud prevention
Protect our website, systems, clients, and business operations.
Legal and compliance purposes
Comply with applicable laws, respond to lawful requests, and enforce our policies and agreements.

How We Share Personal Information

We do not sell personal information.

We may share personal information in the following limited circumstances:

With service providers such as Shopify, payment processors, IT providers, and analytics services that support our operations
When legally required, such as to comply with law enforcement requests or legal proceedings
In connection with a business transaction, such as a merger, acquisition, or restructuring
With your consent, when you request or authorize disclosure

All service providers are required to use personal information only as necessary to provide services to us.

Shopify Platform

Our website is hosted on Shopify. Shopify may collect and process personal information to provide and improve its services. Information submitted through our website may be transferred to and processed by Shopify and its partners, potentially outside your country of residence.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are intended for business professionals and are not directed to children. We do not knowingly collect personal information from individuals under the age of majority.

Data Security & Retention

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction or deletion of personal information
Request a copy of your personal information
Opt out of certain data uses, including targeted advertising (where applicable)

You may exercise these rights by contacting us using the information below. We may need to verify your identity before fulfilling your request.

We do not discriminate against individuals for exercising their privacy rights.

International Data Transfers

If your personal information is transferred outside your country of residence, we rely on appropriate legal safeguards, including Standard Contractual Clauses where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Lightning Problem Solving
Email: tom@lightningproblemsolving.com
Phone: 480-417-8316
Address: 3327 Brent Rd, Longview, TX 75604, United States