Refund policy

Refund & Cancellation Policy

Last updated: January 2, 2026

Lightning Problem Solving (“LPS,” “we,” “us,” or “our”) provides professional consulting, engineering, and manufacturing problem-solving services. Due to the nature of these Services, we do not offer returns in the traditional sense and refunds are limited as described below.

No Physical Products

Lightning Problem Solving does not sell physical goods. All offerings are professional services, including on-site consulting, remote sessions, digital deliverables, and advisory services.

Digital Services & Remote Sessions

Payments for digital services, virtual consultations, remote troubleshooting sessions, and other non-physical services are generally non-refundable once the service has been delivered or access has been provided.

Cancellations by Client (Remote or Digital Services)

  • Cancellations made at least 24 hours in advance of a scheduled remote session may be eligible for rescheduling or a refund, at our discretion.

  • Cancellations made less than 24 hours before a scheduled session are non-refundable, as time has been reserved exclusively for the client.

Missed Appointments

  • Failure to attend a scheduled remote session without prior notice will be treated as a completed session and is not eligible for refund or reschedule.

On-Site Consulting & Travel-Based Services

On-site services require advance planning, scheduling, and often travel. As a result, the following terms apply:

Deposits & Payments

  • Deposits and payments for on-site services are non-refundable once travel arrangements, scheduling, or preparatory work has begun.

  • This includes, but is not limited to, travel bookings, site preparation, data review, or pre-engagement analysis.

Cancellations or Rescheduling

  • Requests to cancel or reschedule on-site services must be made as early as possible.

  • Any costs already incurred (travel, lodging, preparation time, third-party expenses) are the responsibility of the client and will not be refunded.

  • Rescheduling may be offered at our discretion, subject to availability.

Work Performed at Client Facilities

Lightning Problem Solving performs much of its work on-site at client manufacturing facilities. By engaging our Services, clients acknowledge that:

  • Services are performed in real-world manufacturing environments where outcomes depend on existing equipment, processes, personnel, and operating conditions.

  • Professional judgment, analysis, and recommendations are delivered based on observed conditions at the time of service.

  • Fees are charged for time, expertise, and professional effort, not guaranteed outcomes.

Refunds will not be issued based on dissatisfaction with results when services have been delivered as agreed.

Exceptional Circumstances

Refund requests outside the terms above may be considered only in exceptional circumstances and at the sole discretion of Lightning Problem Solving. Any approved refund will be limited to amounts paid for services not yet performed.

How to Request a Cancellation or Refund Review

To request a cancellation or inquire about a potential refund, please contact us as soon as possible:

Email: tom@lightningproblemsolving.com

Include your name, service description, scheduled date(s), and reason for the request.